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Short Answer

First verify the billing event, then send support the required details for investigation.

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What to Check

  1. Open Team -> Billing -> History and confirm the charge date/amount.
Billing history screen for charge date and amount verification
  1. Open Team -> Billing -> Usage and confirm cancellation status.
Billing usage view to confirm cancellation status
  1. Collect cancellation timestamp and invoice/screenshot evidence.
Download invoice and collect billing evidence

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Send This to Support

  • Account email
  • Team name
  • Charge date, amount, and currency
  • Cancellation operation date/time
  • Invoice link or screenshot
This allows support to trace the billing timeline accurately.