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Short Answer

Go to Team -> Billing -> Usage, then cancel from Plan Details.

Step-by-Step

  1. Open Billing Usage.
Open billing usage before cancellation
  1. Click Cancel subscription in Plan Details.
Cancel subscription entry in billing
  1. Complete the confirmation flow.
Cancel subscription confirmation

What Happens Next

  • Active paid subscriptions are typically set to cancel at period end.
  • Trialing or payment-failed subscriptions can cancel immediately.
  • The cancellation notice indicates personalized data and Knowledge Base setup are deleted after 30 days.

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