Skip to main content

​
Short Answer

Use Team -> Billing -> History to compare each charge event by date, amount, billing reason, and invoice.

​
How to Verify

  1. Open Billing History and sort charges by date.
Payment history list showing charge events
  1. Check whether each event is renewal, plan change, or one-time top-up.
  2. Identify possible duplicates with same amount and close timestamps.
  3. Download invoices/receipts for evidence.
Download invoice action in billing history

​
Send to Support

Provide:
  • Suspected duplicate invoice IDs
  • Charge timestamps
  • Amount/currency
  • Team name and account email